Return Policy

Return Policy

Returns are available for garden tools only. Your purchase must be returned within 30 days for a return or replacement. We recommend keeping track of all manufacturer packaging and your receipt for a minimum of 30 days after purchase.

The following policy applies to returns of products purchased in JAM Services LLC.

Your order

Items purchased from dealers or resellers and not JAM Services LLC directly aren’t eligible for return, refund, or exchange.

Extended holiday returns

Most items purchased online from October 1 through December 31 are returnable until January 31.  See the Return Policy for details. 

Damaged or defective items

If an item you received from JAM Services LLC is damaged or defective, you can return by mail for a refund or replacement.